Where to find your answers.
Most patient questions are best answered by your pharmacist directly. For everything else, this page collects the support resources we've published. If your question isn't here, email info@prescriptify.co.uk and we'll respond within one working day.
Frequently asked questions
Pharmacist-answered questions on treatments, your account, delivery and how we're regulated.
Side-effect guide
What our pharmacists tell every patient before they start a GLP-1 or NAD+ protocol.
BMI calculator
One factor we consider for weight-management eligibility. Not the last word — but useful.
Talk to us
How to reach the pharmacist team. Most patient questions go through your account inbox.
If you are experiencing severe abdominal pain, signs of an allergic reaction (swelling of face, lips, throat), persistent vomiting, or any symptom that frightens you — call NHS 111 or go to A&E. Do not wait for a reply to a pharmacist message.
For your treatment specifically, the fastest answer is always your pharmacist via your account inbox. They have your full assessment in front of them; we don't.